TECHNICAL GENESYS GCX-WFM TRAINING, NEW GCX-WFM EXAM PATTERN

Technical Genesys GCX-WFM Training, New GCX-WFM Exam Pattern

Technical Genesys GCX-WFM Training, New GCX-WFM Exam Pattern

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Tags: Technical GCX-WFM Training, New GCX-WFM Exam Pattern, New Guide GCX-WFM Files, GCX-WFM Download Demo, Study GCX-WFM Center

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New GCX-WFM Exam Pattern - New Guide GCX-WFM Files

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:

  • A. Set agent skill levels
  • B. Create activity codes
  • C. Define service goal templates
  • D. Configure queue routing paths

Answer: B,C


NEW QUESTION # 40
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

  • A. Assign the request to the agent's supervisor for review
  • B. Approve the request and adjust forecast data
  • C. Automatically apply adherence penalties
  • D. Deny the request and provide feedback on availability

Answer: D


NEW QUESTION # 41
Which two actions are necessary when setting up a work plan?
(Choose two)
Response:

  • A. Monitor call quality metrics
  • B. Configure daily shifts
  • C. Assign call routing preferences
  • D. Define shift activities

Answer: B,D


NEW QUESTION # 42
When setting up a work plan, which setting allows you to configure shift activities?
Response:

  • A. Shift Configurator
  • B. Work Plan Editor
  • C. Schedule Editor
  • D. Activity Code Manager

Answer: B


NEW QUESTION # 43
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

  • A. Adherence
  • B. Scheduled Activities
  • C. Agent Details
  • D. Impact

Answer: D


NEW QUESTION # 44
......

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